Support

For data automation experts, we’re surprisingly human.

(Must be something in the Newfoundland water.)

 

Technology can be tough to install, learn, and keep up, especially for companies that don’t have their own IT teams. That’s why we believe in giving you the kind of hands-on support you’d get if you had a big, expensive tech department of your own. From installation and training, to ongoing maintenance and service, we have you covered.

Given how much companies are moving away from personalized service in favour of call centres, chat boxes, and tech support tickets, we take particular pride in our human touch. When we install our system in your organization, we stay for as long as it takes on your site to make sure everybody’s fully trained and your operation doesn’t skip a beat.

And even after we leave, we’re not really gone. We stay with you by phone and in person to resolve tech problems and evolve your system over time. No more waiting for your technical problem to wind it’s way through a tiered ticket help maze. We give you the guy who installed your system.

Chances are good that’ll be Jeff. He’s very helpful.

Got a glitch? Call us. Is the glitch someone else’s fault? Call us anyway. We have real humans on the phone, and they’re connected to feet in your neighbourhood. We’ll be there to do whatever it takes to make your business run better in every way, now and for years to come.

Because there’s no point in automating to make things smoother if you just create a different kind of bumpy.